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 Walker Laird have one of the fastest growing volume remortgage departments in Scotland and now act for over 20 lenders covering all areas of the mortgage market.
The lenders that we currently act for on Scottish re-mortgage business are – Leeds Building Society, Scottish Building Society, The Co-operative Bank plc, Northern Rock plc, Skipton Building Society, Chelsea Building Society, Manchester Building Society, Central Trust, TFC, GMAC-RFC, Clydesdale Bank plc, Coventry Building Society, Godiva Mortgages Ltd, Cumberland Building Society, Platform, edeus, Mortgage Trust, Money Partners, Rooftop, Nationwide Building Society, Abbey plc, Bank of Ireland, Bristol & West, Egg Mortgages and Dunfermline Building Society.
The key points of our service proposition to Lender partners are:-
- total commitment to case ownership - case manager(s) assigned to specific lender handling each case from inception to completion.
- zero tolerance to complaints - customer feedback questionnaires issued and monitored
- case managers accessible to broker / lender / borrower we do not have a Help Desk
- comprehensive management information reporting and real time on-line case tracking
- business development opportunities actively pursued with partner lenders
- non-standard cases handled by solicitors
For more information contact Frank Cozzo.
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